Last updated: September 2026
The short version: if we don't do the job, you don't pay. Simple.
Deposits: 100% refundable if you cancel more than 24 hours before your install window, or if we can't schedule you within 5 business days.
Before work starts: cancel for any reason before the installer begins — full refund of everything paid.
After completion: if the installation is defective, we send the installer back to make it right at no charge. If it can't be made right, we refund the labor portion.
How refunds arrive: to your original payment method within 5–10 business days. Email support@heaterfleet.com with your booking ID.
Equipment: manufacturer warranties cover the unit itself; we'll help you file the claim.